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Sanremo Journal #2: Optimising Efficiency for your Cafe

29 April 2022

Sanremo Journal #2: Optimising Efficiency for your Cafe

Over the last few years, with the impact of world events, the hospitality industry in Australia is being tested like never before. In a turbulent climate of low staff, low funds, and low morale, the importance of optimising efficiency for your cafe has never been greater. The main goal for a coffee shop is customer satisfaction and providing a valuable service. By aiming to provide high-quality products with great service, customers will have an enjoyable experience, and will most likely return. 

To improve this, we recommend reviewing your current operations and processes and seeking to understand the areas of weakness and opportunities for improvement. Many factors can have an impact on cafe efficiency and success; however, we will be focusing on the layout of your cafe, equipment, and training that we believe are crucial, from our industry experience working closely with Cafes and Roasters.


A critical aspect that cafe owners must be constantly mindful of getting right, is the layout of their space. Having a well-thought-out environment will allow equipment to be accurately placed for the ideal flow and circulation of staff and customers. This plan should be as straightforward and clear as possible. Must include considerations such as space between tables and the route of waiters carrying coffee and food.


It is the right time to evaluate your equipment and bench setup and ask yourself how it is contributing to your cafe’s performance. Inefficiency and disorganisation can lead to long wait times which can be a barrier to increasing sales and leaving a lasting good impression with customers. The goal is efficiency and speed without compromising on quality and consistency of output. The first tip we can advise is to focus on reducing human error. A good example to eliminate these is considering integrating your POS into your payment system. This will then speed up the payment process, reduce queues, reduce the chances of mistakes, and ultimately avoid negative interactions with customers. Your choice of machinery will also have a huge impact. A barista that can use their coffee machine efficiently, can handle high volumes whilst also focusing on customer service. The biggest tip here is to select an espresso machine that will enable staff to use it efficiently without sacrificing quality. The Cafe Racer is a multi-boiler machine that allows you to optimise flavour with the multiple group heads that save up to 4 different profiles each along with a continuous dispensing function. Consider also investing in adding to your bench set up with grinders a PuqPress or an Automatic Milk System that will help to ensure milk consistency and maximise efficiency in high volume situations. 


In a time where staff numbers are low and finding the right people is a challenge, ongoing training and boosting morale for workers is essential. Having good management to lead is crucial for this. It is important to develop and upskill your team to improve employee retention. This will in turn help the business run more smoothly and improve customer service. 

Have a question? Get in touch to discuss optimisation further for your cafe.

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Sanremo Journal #1: Brewing at Different Temperatures

23 February 2022

Sanremo Journal #1: Brewing at Different Temperatures

Are you brewing coffee options to cater for everyone at your cafe?

For our first Sanremo Journal post, we want to open the discussion about brewing at different temperatures on your espresso machine. One of the greatest aspects of multi-boiler machines is the ability to adjust the temperature on each separate group head. As opposed to single and dual-boiler machines that have a single temperature setting.

A question we should be continually asking ourselves, is “how do we get the best out of our coffee?”

When you walk into a coffee shop and notice more than one grinder on the bench, this is a strong indication that they are serving different types of espresso. This could mean offering different flavours, coffees and roast styles that give the customer greater choice.

When you decide to work with more than one type of coffee, then you arrive at the experimentation stage where the temperature can be altered to best suit the style and type of coffee. As seen in the images below the left group head is set up for an espresso on the lighter/fruitier side. Whilst on the right, the second group head has been set up to elevate a darker roast.

Multi-boiler machines such as the F18, Cafe Racer and Opera provide greater flexibility by allowing you to brew coffee at different temperatures simultaneously. 

Check out the video below to learn more!
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Sanremo Spotlight: Calēre Coffee

31 January 2022

Sanremo Spotlight: Calēre Coffee

Calēre Coffee takes its name from the traditional Latin Word meaning “to care” or “to be warm”, which perfectly describes the feeling you experience when you enter this Japanese-inspired hole-in-the-wall cafe. 

The founder and owner, Alicia Feng, decided to open this little nook on Gertrude Street, Fitzroy to be the opposite of the high-energy, fast turn-over establishments we have grown accustomed to. Instead, Calēre offers a place you can escape, relax, and fulfill your soul with warmth and personalised attention. 

"Does Melbourne need another cafe? The answer is yes, if it has something different to offer!"

Its strong reputation as specialty is well deserved due to the wide and wild choices of coffees they serve. Ranging from milk-based, frozen espressos, batch brews, and pour-overs. Serving Ona Coffee’s monthly full rotation of 10+ different coffees, to Terroir Laboratory Coffee Roaster, you will find a selection of top-notch competition offerings. Alicia also sources excellent green beans from China Yunnan, Taiwan, and invites skilled roasters to collaborate with their green beans.

The best part is that if you are interested to learn more about your brew, the friendly staff are more than willing to share their knowledge and education. To pair with their sophisticated coffees, they have an arrangement of homemade cakes and pastries, a special shout-out to their soft, spongy Oolong tea roll cake, and their Basque burnt cheesecake.

Calēre Coffee in their 9m2 home truly understands the meaning of quality over quantity.

Calēre Coffee
Shop 1/166 Gertrude Street
Fitzroy, Victoria, 3065

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Coffee Stories: A Sustainable Cafe inside a Shipping Container

17 January 2022

Coffee Stories: A Sustainable Cafe inside a Shipping Container

Located in the middle of East Geelong Golf Club in Victoria, you will find a redesigned shipping container designed to provide the community with nourishing eats and specialty coffee from a local roaster.

Ben Waters, the owner, sourced the shipping container from Brisbane in 2019. It arrived dusty, bright blue, and in need of a lot of work. The dream was to always fit out a shipping container so he and his business partner, Jarrod, welcomed the challenge. The project took two years to transform the container into the charming, humble coffee spot it is today.

"Our philosophy for Mercy is good, simple things, done well"

Their bench is designed for the two goals of efficiency and consistency. Their set-up consists of a white Sanremo 2GRP Café Racer, a Markibar Izaga Grinder, and an Eazy V3 Auto tamp.

The main drawcard for the location on the golf course was setting up in such a natural, beautiful area where there had been nothing before. Their main goals at Mercy are to support local businesses, be active in the community and provide visitors with a good time!

Watch below our chat with Ben Waters, the owner of Mercy to learn more about their story. 

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Coffee Stories: Danes Specialty Coffee Roastery & Drive-in

7 July 2021

Coffee Stories: Danes Specialty Coffee Roastery & Drive-in

Pictured: Paul Jackson, Managing Director of Danes Specialty Coffee

Located in Sydney’s northern beaches, Brookvale has always been an industrial pocket nestled amongst the beach-side suburbs. Back in the early 90s the location and buzzing energy of the area was reasons why it was chosen as the perfect place for Danes Specialty Coffee to lay down their roots.

After taking over Danbrew fresh coffee in 1994, the main challenge for the company was to move away from selling instant coffee and introduce freshly roasted coffee to the Australian market where this was still seen as a novelty and before the term “specialty coffee” even existed.

Being trailblazers in the coffee space, they gained their reputation through the launching of the Danes Specialty Coffee Institute and holding Grand Barista and Latte Art Championships.

Danes prides itself on its passion for flavour and consistency. Resulting in being awarded the 2018 and 2019 Champion Australian Roaster by the Australian International Coffee Awards (AICA). Continuing in 2020, being the most rewarded coffee roaster with 20 medals across all brewing categories at AICA.

"Education underpins Danes, it is part of the DNA here at Danes"

The Danes Drive-in emerged from their belief in the importance of enhancing the coffee experience and their innovative response to the year we had in 2020. The quirky coffee van with the F18 is now an icon in the industry. 

The relationship between Danes and Sanremo is a special one with a personal and significant history! We cannot thank Paul and the team at Danes Specialty Coffee enough for their support over the years.

Watch below our chat with Paul Jackson, the Managing Director of Danes to learn more about their story.